Frequently Asked Questions

What can I do if my gift item was damaged, lost or stolen?


If your gift was damaged, lost, or stolen before it reached you, just let us know and we will be happy to send a replacement. Contact the Member Care Center by phone at 1-800-628-6860 or email us







October 25, 2013

Contact information

Member Care Center
Monday–Friday 9am–5pm EST
(800) 628-6860
member@tnc.org

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