Frequently Asked Questions

Is my information secure at

All sensitive information (such as your credit card information) provided to The Nature Conservancy or our trusted partner, Convio, is transmitted using Secure Socket Layer (SSL) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our web site that is only accessible by certain qualified employees of The Nature Conservancy.

Unfortunately, no data transmission over the Internet can ever be 100% secure. While we strive to protect your information to the fullest extent, we cannot ensure or completely guarantee the security of such information.

VeriSignThe VeriSign Secured Seal
The globally recognized VeriSign Secured Seal (at right) allows you to learn more about the web sites that you visit before you submit any confidential information. The Nature Conservancy’s and Convio’s investment in this advanced technology ensures that the web page you are visiting is authentic, secure, and that any data or information you submit will be protected by 128-bit SSL encryption.

Whenever you see the VeriSign Secured Seal on our web sites, you can personally verify that the web page in question is both secure and administered directly by The Nature Conservancy or Convio. You may submit personally identifiable information and/or sensitive data (such as credit card numbers) to the web site with the assurance that:

  • The web site has a VeriSign Secure Server ID
  • VeriSign has verified the organizational name and that The Nature Conservancy and/or Convio have the proof of right to use it
  • The web site legitimately runs under the auspices of The Nature Conservancy and/or Convio
  • All information sent to the web site, if in an SSL session, is encrypted, protecting against disclosure to third parties

Learn more about the VeriSign Secured Seal Program.

Your Credit Card Information
When you enter your credit card information into a form field on or, your credit card information is encrypted and transmitted securely to The Nature Conservancy or Convio. Neither The Nature Conservancy nor Convio store your credit card information on a permanent basis; your credit card information is only used for the duration of the transaction and is then deleted from our records.

We take the utmost precaution to keep your credit card information safe and secure. But if you are uncomfortable submitting your credit card information online, you can also contribute to The Nature Conservancy by printing out the online form and mailing it to:

Attn: Member Care Team
The Nature Conservancy

4245 N. Fairfax Drive
Suite 100
Arlington, VA 22203

You can also call our Member Care Team between 9:00 a.m. and 5:00 p.m., EST at (800) 628-6860.

October 25, 2013

Contact information

Member Care Center
Monday–Friday 9am–5pm EST
(800) 628-6860


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