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Frequently Asked Questions

Why does my return envelope have a Baltimore return address?


The Conservancy uses a centralized bank (called a "lockbox") to coordinate the processing of gifts and donations we receive from our members nationwide. This strategy saves costs and increases efficiency, maximizing the amount of the donor's gift that goes towards our vital work; it would be impossible to process all of the mail through our physical headquarters in Arlington, Virginia.

While the gifts are entered in one place, the lockbox does not affect where a donor's gift is designated. We always honor a donor's wishes concerning the specific programs or projects he or she would like to support and the lockbox helps facilitate our efforts to carry out our donors' intent.







October 25, 2013

Contact information

Member Care Center
Monday–Friday 9am–5pm EST
(800) 628-6860
member@tnc.org

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