Frequently Asked Questions

Why am I still getting renewal notices after I already donated?

Many of our mailings are prepared weeks in advance, and some members receive a renewal notice after they have already sent their donation. If you made your donation within the last six weeks, and received an acknowledgement along with an updated membership card, your membership has been renewed.

If you made your donation more than six weeks ago, and have not received an updated membership card, please contact our Member Care Center by phone at 1(800) 628-6860 or by email. Our Member Care Professionals will be happy to research the problem and get back to you promptly.

October 25, 2013

Contact information

Member Care Center
Monday–Friday 9am–5pm EST
(800) 628-6860


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