Frequently Asked Questions

Where is my gift item?

Gift items are usually shipped at the non-profit rate (third-class). They can take up to six to eight weeks to arrive. If it has been more than eight weeks since your donation was processed, and you still have not received your gift item, please contact the Member Care Center toll-free at 1-800-628-6860.







October 25, 2013

Contact information

Member Care Center
Monday–Friday 9am–5pm EST
(800) 628-6860
member@tnc.org

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