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Frequently Asked Questions

When will my membership card arrive?

After your donation is received and processed in our system, it can take up to three weeks for your membership card to reach you by mail.

If you made your donation more than three weeks ago and have not yet received your membership card, please contact the Member Care Center by phone at 1-800-628-6860.

If you are expecting a gift item, please look for it under separate cover from the acknowledgement letter, and allow up to eight weeks for it to arrive.







October 25, 2013

Contact information

Member Care Center
Monday–Friday 9am–5pm EST
(800) 628-6860
member@tnc.org

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